Dear Hishiro,

I'm writing about a serious quality control issue with the Sakuryu jacket that has left me unable to properly use a product I was otherwise very excited about — the design, material choice, and features were exactly what I was looking for.

At first I ran into an issue with payment, but that was quickly sorted out by the Hishiro admin, and I have no complaints on that front.

The real problem started when the jacket arrived. The middle clasp was stamped too deep into the jacket, folding the lining in a way that could easily tear if the jacket were stretched with even minimal strength. You can see this in the pictures labeled "1." Because of this improper clasp placement, I can't fit my phone into either the inner or outer pocket — which severely limits the jacket's usability, since those pockets are exactly where I'd normally keep my phone or other essentials. As a result, roughly a quarter of the pocket capacity is unusable.

I raised this with the admin as a major quality control issue and a serious oversight to have shipped to a customer. They said they'd check with their warehouse/QC team. A day later, I received this response from the QC team:

"tim QC juga tegaskan kembali bahwa hal tersebut bukan defect karena memang sesuai standar kami dan produk Sakuryu lain juga sama penempatan claspnya"

This didn't match my experience working with vendors and manufacturers. A clasp placement that blocks basic pocket function isn't a design standard — it's an oversight. Still, I gave them the benefit of the doubt.

After pushing further and requesting photographic proof that the clasp placement was really consistent across other units, they agreed to process a return. This came with a complication: only sizes M and XL were available, since this was a limited run and L had sold out. Based on the size guide, I decided sizing up would be safer than sizing down, so I chose XL, expecting I could tailor it if needed.

When the replacement arrived, I was glad to see the quality was better — aside from the bottom clasp being placed slightly unevenly, which thankfully doesn't affect performance. But trying it on, the fit was noticeably larger than the size guide indicated (a few extra cm), to the point that it currently looks like I'm wearing a sherpa, lol. After considering it, I decided tailoring would be too large an undertaking, so the jacket will likely just sit in my wardrobe in mint condition, unworn.

Overall, I'm very disappointed. With everything going on in my life and in this country right now, I'd hoped that buying a piece of clothing/art I was genuinely passionate about would bring some sense of relief or satisfaction. Instead, I'm left with disappointment and the feeling of having wasted a lot of time and effort.

As someone from the "sandwich generation," I understand how hard it is to save up for something purely for your own satisfaction, without it being weighed down by other responsibilities. That's exactly why this outcome stings — I now have an additional burden: a piece of art I can't wear, collecting dust in my wardrobe.

At this point, I'd like to resolve this either through an exchange for a properly sized and inspected unit, or a partial refund that reflects the reduced usability of the jacket I currently have. If Hishiro isn't able to offer either, I'd also be open to selling it to someone else who reaches out — feel free to contact me at [****].

Regarding store credit as compensation — I want to be upfront that this doesn't really solve the underlying problem for me. If the clasp placement and QC process aren't addressed, store credit would only put me at risk of running into the same issue with a future purchase. I'd rather see the QC issue itself resolved — through a properly inspected replacement or refund — than receive credit toward another item that could have the same defect.

I rarely complain or write reviews this long. But because this involves something I'm passionate about, and money I saved as part of the "sandwich generation," I felt this needed to be said clearly.

Thank you for reading. Attached are photos of the issue and our chat history, so there's no doubt about the details. Since there's a limit on image uploads here, I've also included a Google Drive folder with the full set of photos and chat logs: https://drive.google.com/drive/folders/1T4nSuS58k5e5WeiAKZideqW8Ai1cjbhz?usp=sharing

-Michael

Good, bahan tebal dan kokoh, sesuai harga, bordiran rapi

🔥🔥🔥

This jacket is sickkkkkkkk!!!!!!