Washing Guide

We recommend you avoid using a washing machine.
Please refrain from roughly scrubbing the print.
It is advised to NOT use bleach.
Do not iron directly on the printed design.
We kindly advise you to wash, hang dry and iron the clothing item inside out.

Shipping & Delivery

3. Shipping & Delivery

3.1 Address Accuracy

Please ensure your shipping address is complete and accurate. Hishiro cannot change address information once an order has been placed and is not responsible for packages that are delivered to an incorrect address provided by the customer.

During a pre-order, please make sure you put an address that you will be able to receive. As our time estimation for production may not be 100% accurate, delays may happen. Hishiro cannot change the address information once the order is placed. Hishiro is only responsible for shipping to the address placed in the order.

In case of a change of address, package fulfillment may take longer than expected. For this reason, please make sure your address is correct and accurate before placing your order.

Hishiro is only responsible for shipping to the address entered in the order.

3.2 Order Processing Time

Orders are inspected and prepared within 7–9 business days before dispatch. During peak periods, limited releases, promotions, or public holidays, processing may take 7–14 business days.

Please note: any change of shipping address may cause further delays in order fulfillment and dispatch.

3.3 Shipping Timeframes

Delivery times are estimates only and may vary due to courier delays, customs clearance, weather conditions, or other circumstances beyond our control. For more information, please ask our customer service.

Your order will be inspected and prepared within 7–9 business days before dispatch.

During high‑volume periods such as pre-orders, limited releases, or any holidays, processing may take more time, up to 7-14 business days.

Indonesia (7-9 business days)

International (7-14 business days)

International delivery time may differ to different countries due to customs and other circumstances out of Hishiro’s control.

3.4 Customs, Duties & Taxes

International customers are responsible for all customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Hishiro does not control or estimate these fees and does not issue refunds for customs-related delays or charges.

3.5 Undeliverable Packages

Packages returned due to incorrect addresses, refusal, unclaimed deliveries, or customs issues will be subject to reshipping fees equal to the original shipping cost plus handling fees.

3.6 Risk of Loss

Risk of loss transfers to the customer once the package is handed over to the courier. Hishiro is not responsible for lost, stolen, or damaged packages once tracking shows delivered to the provided address.

4. Order Changes & Cancellations

4.1 4-Hour Change Window

Order changes or cancellations may be requested within 4 hours of checkout. This does not apply to Pre-Order items and when a product first releases.

Please ensure that you choose the right sizes because Hishiro cannot change sizes for an item that is premade. Make sure that once you place an order, it is already the right size.

After this period, orders are released for processing and cannot be modified or cancelled.

4.2 Pre-Orders

Pre-orders cannot be cancelled once payment has been confirmed, except in cases of verified manufacturing defects upon delivery.

4.3 Courier-Declared Lost Parcels

If a courier officially declares a shipment as lost, Hishiro will offer a replacement or refund, subject to stock availability.

4.4 Payment Disputes

If a chargeback or payment dispute is initiated, Hishiro will not process refunds or replacements until the dispute is resolved.

5. Refund, Return & Exchange Policy

5.1 Eligible for Refund

Refunds are accepted for:
Manufacturing defects
Incorrect items sent
Incorrect size sent

5.2 Not Eligible for Refund

Refunds are not available for:

The customer who ordered the incorrect size or fit preference
Worn, washed, altered, or damaged items
Items without original tags or packaging
Sale items, promotional purchases, or “Defect Sale” items
Pre-orders (except manufacturing defects)
Damage caused by improper care or normal wear
Color bleeding or transfer from raw or special fabrics
No Unboxing Video (Unboxing video must show every part of the product)

5.3 Return Process

Contact customer service within 7 days of delivery
Provide order number, photos, video unboxing, and issue description
Return authorization is required before shipping items back
Items must be returned in original condition (No washed, no worn, no damaged, no altered)

Refunds or replacements are processed within 3–5 business days after the returned item is received. Once we receive your item, we will inspect it and notify you of the approval or rejection of your exchange. If approved, the exchange will be processed, and the new item will be shipped to you within 7 business days. Returning an item without Hishiro's authorization will result in no refund, and the item will not be returned to the customer.

5.4 Exchanges

Exchanges are limited and subject to stock availability.
Customers are responsible for all shipping costs + handling fee related to exchanges.
Exchanged items are final and cannot be returned or exchanged again.

6. Product Information Accuracy

6.1 Sizing

Hishiro’s product measurements may vary by 1–2 cm & 2-4 cm for knits, due to production methods. This variance is not considered a defect.

6.2 Color Representation

Product colors may appear different depending on device screens, lighting, or photography. Hishiro is not responsible for color discrepancies due to customers’ settings. We always make sure that our photography and real products are the same.

6.3 Stock Availability

Items may sell out between adding to cart and checkout. Payment authorization does not guarantee availability.

7. Pre-Order Policy

Estimated delivery dates are only approximate and may experience delays
Pre-orders are non-cancelable the moment the order is placed
Delays due to production, shipping, customs, or force majeure do not qualify for compensation
Refunds are only issued for verified manufacturing defects
Production timelines may extend beyond initial estimates due to factors beyond our control
During a pre-order, you can change sizes maximum of only 3 days after you placed an order.

If you place an order less than 3 days before our pre-order closes, you can only change your size maximum at the last day of pre-order. (Ex: Sunday pre-order closes, you placed an order on Saturday, therefore last chance to change size is Sunday.)

Note:

This Shipping & Delivery policy is taken from the HISHIRO — SHIPPING, REFUND & STORE POLICY. To read the full policy, please click here

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