CONTACT US

We’re here to help.

If you have any questions regarding your order, shipping, sizing, or our policies, please contact us through the channels below. Our team will assist you as soon as possible during business hours.

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Customer Support

WhatsApp (Primary Contact & Fastest Response)
+62 878 4684 8368

Email
hishiro.id@gmail.com

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Support Hours

Monday – Saturday
09.00 – 20.00 WIB (Jakarta Time)

Excluding public holidays.

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Response Time

We aim to respond to all inquiries within 24–48 business hours.
Delayed responses do not indicate approval of any request, claim, or return.

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Important Notes

• Please include your order number when contacting us regarding an order.
• For return or refund requests, ensure all requirements stated in our Refund & Return Policy are met before contacting customer support.
• Incomplete information may result in slower response times.

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Official Communication

Hishiro only provides customer service through the official contact details listed on this page.
We are not responsible for communications or transactions made through unofficial or third-party accounts.